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“Employee experience is a worker's perceptions about his or her journey through all the touchpoints at a particular company, starting with job candidacy through to the exit from the company. The company's physical workspace, culture and technology are all important components of the employee experience, which is often abbreviated as EX.” 1
The COVID pandemic forced an accelerated adoption of hybrid work. When workers found they could be productive anywhere, they prefeed the hybrid experience. In fact, 52% of workers now say their decision to stay with their employer is influenced by hybrid workplace flexibility. 2


Studies comparing companies with a solid EX plan versus those who don’t found:

  • Less employee stress and burnout 3
  • Improved business processes 2
  • Greater quality and output of work 2
  • 4x higher average profits 4
  • 2x higher average revenues 4
  • 40% lower turnover 4
  • 24% smaller headcount 4

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  1. DEFINITION: employee experience
  2. Gartner®, Employees are Ready for a Hybrid Future; Are Employers? February 22, 2020 (document ID G00763675)
  3. McLean & Company HR Trends Report 2023, Nov 2022
  4. 3-things-to-know-about-employee-experience ( 0317/pages/3-things-to-know-about-employee-experience-.aspx)