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ScanSource Europe Expands Professional Services

ScanSource Europe, a leading value-added distributor of auto ID, barcoding and POS products as well as
voice, data, security and video communications solutions, has doubled the size of its Professional
Services team in recent months. This allows ScanSource to meet the growing demand from resellers for
services and enhances its offering for 2012.

Resellers in each region in Europe will now have their own dedicated Professional Services
representative who understands local markets and the nature of the demand for services in that region.
Resellers looking to their distributor to outsource professional services such as installation and
maintenance contracts can discuss their service needs with ScanSource in their preferred language.

“As end customers and resellers have taken cost saving measures over the past couple of years, it has
led to an increase in the number of activities that they are looking to outsource to third parties,” said Colin
Booth, Director of Professional Services Europe, ScanSource Europe. “As a company, we will always
look to invest in any part of our business that will help our reseller partners secure more business on their
side and enhance the offering that end customers are able to procure from the channel.”

ScanSource has also been working to expand the range of services it can offer to resellers to add to their
hardware sales in order to help them increase margin, enhance service levels and encourage repeat
business. Services that are currently available include: pre-shipment product configuration; hardware
service and maintenance contracts; extended warranties; installation and commissioning of equipment;
and systems integration and radio frequency and RFID site surveys. Details of the additions will shortly be

For more information, please contact

ScanSource Europe is a leading pan-European distributor of automatic data collection, EPoS and mobility
solutions. We sell only to resellers and add value by providing a variety of services and tools to help them
grow their business, making them more efficient, effective and successful. ScanSource Europe customers
have access to the industry’s leading vendors, one of Europe’s largest product inventories and the
broadest range of value-added services available.
ScanSource Europe is a division of ScanSource Inc. (est. 1992 – NASDAQ: SCSC), who distributes
these technologies, along with telephony and security equipment, in North America and Latin America.