Artificial intelligence is a hot topic in the communications world today but it raises many questions. Is it helpful for my business? What are the security concerns? And so on. While implementing AI into the UC solution may also add some challenges, this solution has the ability to transform communications and collaboration within businesses, while also increasing employees’ productivity. AI enhances UC solutions through improved collaboration, easier access and use of data, increased productivity, and enhanced efficiencies. With the addition of artificial intelligence into the system also comes the need for added security with new protocols and standards being created to assist with security concerns. Mitel shares some interesting insight into artificial intelligence and how it adds to UC solutions, communication security, and more. Read more here.